Using the Israeli Postal Service: A Newcomer’s Guide
Moving to a new country can feel like stepping into a whirlwind of new experiences, especially when it comes to navigating everyday services. One such essential service is the postal system. Whether you’re expecting a package from abroad, need to mail a letter, or want to pay bills, understanding how the Israeli Postal Service (Israel Post) works is crucial to simplifying your life in Israel.
In this guide, we’ll cover everything you need to know about using the Israeli Postal Service, from sending a simple letter to receiving packages and accessing other essential services.
1. Sending Mail: The Basics
One of the first things you may need to do after settling in is send mail—whether it’s a postcard to family back home or important documents to a local office. Israel Post provides a variety of mailing options, from regular letters to express deliveries.
Regular Mail
For standard letters and postcards, you can drop them into the easily recognizable blue mailboxes found throughout cities, towns, and villages. These mailboxes are usually located near post offices, in busy areas, or even at some bus stops. Be sure to use the correct postage, which can be purchased at any post office or online via the Israel Post website. As of 2023, sending a regular letter within Israel costs around 3.80 NIS, while international rates vary depending on the destination.
Registered Mail
If you’re sending something important—like legal documents or valuable items—you can opt for registered mail (דואר רשום, doar rashum). This service allows you to track your letter or package and provides a receipt as proof of sending. When your recipient signs for the mail, you’ll also receive confirmation.
Example:
Imagine you’ve just completed your visa paperwork and need to send sensitive documents to the Ministry of Interior. Registered mail ensures that your documents arrive safely and gives you peace of mind with tracking and delivery confirmation.
2. Receiving Packages: What to Expect
Whether you’re ordering something from Amazon, receiving a care package from home, or expecting an official government letter, knowing how to handle incoming mail and packages in Israel is crucial.
Home Delivery vs. Post Office Pickup
In Israel, not all packages are delivered directly to your door. Smaller packages, letters, and envelopes might be placed in your apartment building’s mailbox (if it fits), while larger packages typically end up at your local post office or a designated pickup point. You’ll receive a notification via text message or email with instructions on where and when to pick up your parcel.
Example:
You’ve ordered a book online, and it’s too large to fit in your mailbox. A text message will notify you that your package is waiting for pickup at the nearest post office or a specific distribution center, such as a local grocery store. Don’t forget to bring your ID and the reference number from the message when collecting your item.
Customs and International Packages
If you’re receiving packages from abroad, be aware that customs duties may apply, especially for items valued over $75. You’ll receive a notice informing you if your package is being held at customs and if any fees are due. You can pay these fees either at the post office or online, depending on the service.
3. Other Services Offered by Israel Post
Beyond just sending and receiving mail, Israel Post offers a wide range of additional services that can make life easier, especially if you’re still finding your footing in the country.
Bill Payments and Financial Services
Need to pay your utility bills, traffic fines, or municipal taxes (arnona)? You can do this at your local post office. Many people in Israel still pay their bills using physical vouchers, which can be settled at post offices or via the Israel Post website. Additionally, Israel Post offers prepaid debit cards, currency exchange services, and even money transfers.
Example:
Let’s say your landlord hands you a voucher for the water bill, and you’re unsure where to pay it. Simply take the voucher to the nearest post office, and they’ll process the payment for you. This can be a lifesaver if you don’t have an Israeli bank account set up yet.
P.O. Boxes
If you live in a rural area or want more secure mail delivery, consider renting a P.O. box (teivat doar). This is a useful option if your home address isn’t reliable for deliveries. P.O. boxes can be rented at any local post office, and you’ll receive a key to access your mail at your convenience.
Conclusion: Making the Most of Israel Post
Getting acquainted with the Israeli Postal Service may seem like a small task, but it can make a huge difference in how smoothly you adjust to life in Israel. Whether you’re sending a letter, picking up a package, or paying a bill, Israel Post is an integral part of day-to-day life. With the information above, you’re ready to handle your postal needs with confidence.
Remember, like many services in Israel, the postal system may take some getting used to, but with time and a little patience, you’ll soon find it’s an efficient and reliable resource. Happy mailing!
Pro Tip: Download the Israel Post app (available in English and Hebrew) to track packages, manage deliveries, and stay updated on your mail status in real-time.