Moving to a new country is always an exciting yet challenging experience, especially when it comes to setting up essential services in your new home. Whether you’re working remotely, staying in touch with family abroad, or simply binge-watching your favorite TV shows, having reliable internet and cable TV is crucial. In Israel, the process of setting up these services may be slightly different from what you’re used to, but don’t worry—we’ve got you covered!
In this guide, we’ll walk you through the basics of getting internet and cable TV set up in Israel, step by step. By the end, you’ll feel confident and ready to get connected in no time.
1. Understanding Your Options: Internet Providers in Israel
When it comes to internet services in Israel, there are two main components you need to be aware of: the infrastructure provider and the service provider. This two-part system is unique to Israel and can be a bit confusing at first.
Infrastructure Providers vs. Service Providers
- Infrastructure Providers are responsible for the physical network that connects your home to the internet. In Israel, there are two main infrastructure companies: Bezeq (which operates via telephone lines) and HOT (which operates via cable). Both have wide coverage across the country.
- Service Providers (also known as ISPs) are the companies that actually provide you with internet access. Some common ISPs include Partner, Cellcom, 012 Smile, and Netvision. You’ll need to choose one of these providers to handle your connection.
You can either:
- Choose separate infrastructure and service providers, or
- Bundle both services together through a single provider that offers both options (which may simplify the process).
Speed and Availability
Internet speeds in Israel vary depending on where you live and which provider you choose. Most urban areas have access to high-speed fiber-optic internet (speeds up to 1,000 Mbps), but smaller towns or rural areas may have more limited options, with speeds ranging from 15 Mbps to 100 Mbps.
Tip: If you work from home or require a reliable, high-speed connection, be sure to inquire about fiber-optic availability in your area. Many providers also offer special deals for new customers, so it’s worth shopping around and comparing prices.
2. Cable TV Options: What Are Your Choices?
If you enjoy watching TV at home, Israel offers a variety of options for cable and satellite TV service. Like internet, you’ll have multiple providers to choose from, each offering different channel packages, streaming options, and costs.
Cable and Satellite Providers
The two major players in the Israeli cable and satellite TV market are HOT and YES.
- HOT operates via cable and offers a wide selection of channels, including international channels, sports, movies, and Israeli programming. HOT also offers the option to bundle cable TV with internet and landline services, which can save you some money.
- YES is a satellite TV provider that offers a similar range of channels, including many in English, Russian, and French, as well as Israeli channels. Like HOT, YES also allows you to bundle services, including internet.
IPTV and Streaming Services
In addition to traditional cable and satellite, many Israelis are now opting for IPTV (Internet Protocol TV) or streaming services like Netflix, Amazon Prime Video, and Apple TV. Some of the internet providers, such as Partner and Cellcom, even offer their own streaming TV packages, which can be cheaper and more flexible than traditional cable or satellite.
Tip: If you’re an expat and prefer watching content in your native language, you may want to check the specific channel offerings before committing to a provider. Both YES and HOT offer channels in multiple languages, but some streaming services may have more extensive options depending on your preferences.
3. The Setup Process: What to Expect
Once you’ve decided on your internet and TV providers, it’s time to get everything set up. Here’s what you need to know about the installation and activation process.
Step 1: Research and Compare Providers
Before signing any contracts, take the time to compare prices, packages, and services. Many providers offer promotional deals for new customers, so don’t hesitate to ask about discounts. You can research provider websites or call their customer service lines to get a clearer picture of your options.
Step 2: Schedule Installation
After choosing your provider, you’ll need to schedule an installation. For internet, a technician may come to your home to set up the infrastructure (e.g., installing a modem or router). For cable or satellite TV, the technician will install the necessary equipment, such as a set-top box or satellite dish (in the case of YES).
Important Note: Installation appointments can sometimes take a few days or even a week to schedule, so it’s a good idea to plan ahead. If you’re moving into a new home, try to arrange installation as soon as possible to avoid any delays in getting connected.
Step 3: Activation and Setup
Once the equipment is installed, your service should be up and running within a few hours to a day. The technician will help you with basic setup, such as connecting your devices to the internet or showing you how to use the TV remote and access the channels.
If you run into any issues, don’t worry! Customer service teams for most providers are available to assist you in Hebrew, English, and sometimes other languages, depending on the provider.
Conclusion: Stay Connected with Ease
Setting up internet and cable TV in Israel may seem like a daunting task at first, but with a little research and planning, it’s a relatively straightforward process. With a wide variety of service providers, package options, and international content available, you’ll have no problem staying connected to the world around you—and to your favorite shows.
Whether you’re bundling services, opting for high-speed fiber-optic internet, or exploring IPTV options, Israel’s telecom market offers something for everyone. So, take your time, compare your options, and enjoy your new home, knowing you’re well-connected!
Happy surfing and happy watching!