Moving to a new country is an exciting adventure, but it can also be overwhelming—especially when it comes to understanding how essential systems like healthcare work. One of the most important things to familiarize yourself with after arriving in Israel is how to access emergency medical services. While we hope you never face a medical emergency, being prepared and knowing what to do in such situations can make all the difference.
In this guide, we’ll break down everything you need to know about Israel’s emergency medical services (EMS) so that you can feel confident and safe in your new home.
Emergency Numbers You Need to Know
In Israel, the emergency response system works through a single, centralized number for all kinds of emergencies. Whether it’s a medical emergency, fire, or criminal activity, the number to call is 101.
- Magen David Adom (MDA): Israel’s national emergency medical service is called Magen David Adom (often abbreviated as “MDA”). It operates nationwide and provides ambulance services, first aid, and paramedic care. When you dial 101, you’ll be connected to MDA’s dispatch center.
- Other emergency numbers: While 101 is the number for medical emergencies, it’s also helpful to know that 100 is the number for the police, and 102 is for the fire department. However, if you are ever unsure, just dialing 101 will get you the medical assistance you need.
Tip: If you or someone with you doesn’t speak Hebrew, don’t worry! The dispatchers usually speak English and can assist you in navigating the situation.
Types of Ambulance Services Available
Once you’ve dialed 101, Magen David Adom will assess the situation and send an ambulance if needed. However, not all ambulances are the same, and understanding the different types of services available can help you make informed decisions.
Basic Life Support (BLS) Ambulances
BLS ambulances are typically staffed by emergency medical technicians (EMTs) and provide essential, non-invasive treatments like CPR or basic wound care. These ambulances are dispatched for less critical situations, such as mild injuries or illnesses that still require medical attention but aren’t life-threatening.
For example, if you have a severe allergic reaction but are still conscious and breathing, a BLS ambulance might be dispatched to provide you with oxygen and transport you to the hospital.
Advanced Life Support (ALS) Ambulances
ALS ambulances are equipped for more severe emergencies and are staffed by paramedics who can administer advanced treatments on the way to the hospital. These ambulances carry specialized equipment, including defibrillators, intravenous fluids, and medications.
If someone experiences a heart attack, stroke, or major trauma from an accident, an ALS ambulance would be dispatched to provide life-saving care as quickly as possible.
Private Ambulance Services
In addition to Magen David Adom, there are also private ambulance services in Israel, such as Natali and Ichud Hatzalah. These organizations generally operate alongside MDA and provide additional support during emergencies. However, it’s important to note that using a private ambulance service could incur additional costs, and they might not always be covered by your health insurance.
Tip: If you have private health insurance, check with your provider to see if private ambulance services are covered, especially if you live in a more rural area where response times might differ.
What to Expect When You Arrive at the Hospital
Israel has a high standard of medical care, and the hospitals are well-equipped to deal with emergencies. However, the process of receiving care in an emergency room (ER) might differ slightly from what you’re used to in other countries.
The Triage System
Upon arrival at the ER, you will be assessed based on the severity of your condition in a process called triage. Patients with more critical conditions—such as heart attacks or severe injuries—will be prioritized over those with less urgent issues. This means that even if you arrive at the hospital by ambulance, you may have to wait if others require immediate care.
For example, if you come to the ER with a broken arm, you might have to wait a little longer if there are patients with life-threatening conditions being treated first.
Language Support
Most hospitals in Israel have staff who speak English, especially in larger cities like Tel Aviv, Jerusalem, and Haifa. However, in some cases, you may find that not all personnel are fluent. If you’re worried about language barriers, don’t hesitate to ask for an English-speaking doctor or nurse. Many hospitals also provide translation services, though availability may vary.
Tip: It’s a good idea to carry your medical records, health insurance information, and any specific medical needs (like allergies or existing conditions) in both Hebrew and English. This can help speed up the process if you’re ever in an emergency situation.
Costs and Health Insurance
One of the main concerns for newcomers is how much emergency medical services will cost. Fortunately, Israel’s healthcare system is one of the most advanced and accessible in the world, and most citizens and residents are covered under the National Health Insurance Law.
- Kupat Holim (Health Funds): If you are a resident of Israel, you are likely insured through one of the four “Kupot Holim” (health funds): Clalit, Maccabi, Leumit, or Meuhedet. These health funds typically cover basic emergency care, including ambulance services. However, it’s important to verify what is covered under your specific plan.
- Private Health Insurance: If you have additional private health insurance, you may have access to more comprehensive coverage, including private ambulances, faster services, and even reimbursement for ER visits. It’s a good idea to familiarize yourself with the specifics of your plan before an emergency occurs.
Tip: If you’re not yet a resident and don’t have Kupat Holim coverage, be prepared to pay out-of-pocket for emergency services. Make sure to check if your travel or private insurance will reimburse these costs.
Conclusion: Be Prepared, Stay Safe
While no one wants to think about medical emergencies, being prepared is essential—especially when you’re living in a new country. By familiarizing yourself with Israel’s emergency medical services, knowing who to call, and understanding what to expect, you can feel more secure and confident in your new home.
Remember, in any medical emergency, dialing 101 will connect you with Magen David Adom, and help will be on the way. Whether you’re dealing with a minor injury or a life-threatening crisis, Israel’s medical system is designed to provide quick and effective care.
Stay safe, and here’s hoping you never need to use this information—but if you do, you’ll know exactly what to do.